Cancel anytime
Cancel from the billing portal link in your receipt or by emailing [email protected]. Your plan stays active until the end of the period you already paid for, then does not renew. Cancelling during a free trial means you are never charged.
14-day right to cancel
New subscriptions can be cancelled within 14 days of the first payment for a full refund, no questions asked. This applies to your first paid period on a plan, monthly or annual.
When refunds apply
| Situation | Outcome |
|---|---|
| Cancelled within 14 days of the first payment | Full refund |
| Monthly plan cancelled later | No refund for the current month; access until the period ends |
| Charged after you cancelled, or charged twice | Full refund of the incorrect charge |
| Service unavailable for a long period due to our fault | Pro-rata credit or refund, at your choice |
| Unused data pulls or add-ons | Not refunded and do not roll over, except within the 14-day window |
Annual plans
After the 14-day window, annual plans are not refunded pro rata, but you keep access until the end of the year and the plan will not renew. If you downgrade mid-year, the change applies at renewal.
How to request
- Email [email protected] from the address used at checkout, with your receipt number.
- We confirm within 2 business days.
- Refunds go back to the original payment method through our Merchant of Record and usually arrive within 5–10 business days, depending on your bank.
After cancellation
Cancelling does not delete anything in your spreadsheets. Saved report definitions stay in your Apps Script user storage until you remove them. To remove Sheetella and its access completely, follow Data deletion. Statutory consumer rights in your country always apply in addition to this policy.