Support!A1Support
Real people, real answers.
B2
Hours
Monday–Friday, 09:00–18:00 (Europe/Istanbul)
Replies outside these hours arrive the next business day.
C1Response targets (draft)
| Plan | Channel and first-response target |
|---|---|
| Solo | Email · 2 business days |
| Studio | Email · 1 business day |
| Agency | Email + onboarding call · same business day |
| Enterprise | Named contact · custom targets |
| Private beta | Email · best effort, usually within 1 business day |
Targets are business-hour goals, not guarantees. Sheetella does not offer an uptime SLA in v1.
D1Quick fixes
Most questions end here.
Meta says the connection expired
Open the sidebar and choose Reconnect. Sheetella checks the token before every call, so your schedules resume after reconnecting.
A scheduled report ran late
Schedules are checked hourly. A run can start up to about 60 minutes after the selected time; this is expected in v1.
The report returned zero rows
Check the date range and whether the account had delivery in that period. Some Meta actions only appear for matching objectives.
Google Ads permission error
Confirm the signed-in Google user can open the account in Google Ads, and that the right manager (MCC) route is selected.
“Field not available” on save
Some fields exist only at certain report levels. Remove the field or switch the template to a level that supports it.
Results are too large
Very long date ranges at ad or day level can exceed safe limits. Narrow the date range or the report level and run again.
E1Contact & early access
Join the private beta.
Sheetella v1 is available to a limited group on Google Workspace Marketplace. Tell us which platforms, how many ad accounts and how often you report — we'll reply with next steps. The same form works for any support, billing or privacy question.
Never send passwords, access tokens or full report exports by email.